Product Documents

• 📄 Product Drawing (PDF)
• 📄 Parts List (PDF)
• 📄 Assembly Instructions (PDF)

Shipping & Returns

• Processing Time: Orders are typically prepared and shipped within 2–4 business days.

• Transit Time: Freight delivery typically takes 8–10 business days, depending on location and carrier coordination.

 View full Shipping Policy

Order Cancellation Policy

• Up to 14 days from order: Cancel for free.
• After 14 days: $65 cancellation fee applies.
• Within 7 days of shipping: Orders cannot be canceled.
• Canadian Timber Collection: Cancel within 24 hours for a $65 fee.

Order Change Policy

• Up to 14 days from order: Free changes or edits.
• After 14 days: $65 change/edit fee.
• Within 7 days of shipping: No changes allowed.
• After shipment: $250 fee to change the shipping address.
• Canadian Timber Collection: 24-hour window for changes with a $65 fee.

Return Policy

• No returns accepted due to cross-border shipping costs from Canada.All purchases include a 5-Year Warranty on this sauna

Frequently Asked Questions (FAQs)

1. Does it require professional installation?
   No, but we recommend a licensed electrician for the heater. Assembly can be done DIY with a friend.
2. Is there a warranty on this sauna?
   Yes, 5-year manufacturer warranty on all Canadian Timber Collection saunas.
3. How do I maintain the sauna over time?
   Minimal maintenance required — occasional cleaning and checking the bands. Cedar will age naturally.